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Frequently Asked Question

Check out the most frequently asked questions listed below, or browse all help topics.

Member Account

How do I get KpopOcean shells?
Why do I have to choose my country in the registration stage?
How do I change my shipping address?
I forgot my password.
How do I change my password?

Order

What's the KpopOcean Shell?
How can I buy old CDs?
What is the DVD Region Code?
Does my order count on Korean music charts?
Who pays for the import fees for international shipments?
Does KpopOcean ship internationally?
What is your currency here?
How do I pay for my purchases?

Shipping

How long does it take to deliver goods by Postal Shipping?
Why hasn't my order shipped yet?
Is DHL Express the only shipping method at KpopOcean?
It’s been 2 weeks I haven’t received my package
If I want to order a bunch of CDs, one of them is pre-ordered and the rest are not, how do I have to order to reduce the shipping charge?
The tracking information leads me to an error page. Help?
How do I track the progress of my order?
How long will it take to get my order?

Return

I’ve received a wrong item, how do I return it?